immerse yourself in the world of cloth-ears...
a collection of
vintage & retro style accessories, gifts and homeware with a nostalgic warmth
cloth ears cloth-ears clothears whitstable
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general delivery info
What is the delivery charge within the UK?
All orders sent within the UK are charged a delivery fee of £4.95.
What is the delivery charge ouside of the UK?
Currently our website calculates a postage fee for UK orders only. We will be changing this system, later in the year, however in the meantime, please contact us and confirm what you would like to order and where you need dispatch to. We can then calculate the sost to Airmail the items to you and send you a secure online invoice for your order.
How soon will I get my order?
We are currently dispatching between one-two working days. However, for all 'made-to-order' items please allow upto seven working days for dispatch.
All UK orders are either sent via Royal Mail First Class Recorded Delivery or Royal Mail Special Delivery. *some heavier orders that exceed Royal Mail's size restrictions maybe sent via courier or Royal Mail Standard.
The Royal Mail First Class Recorded Delivery service normally takes between one- two working days
The Royal Mail Special Delivery service is a guaranteed delivery by 1pm the following working day
Orders outside the UK will be dispatched via Royal Mail Airmail - signed for service(outside UK).
Please also note parcels will need to be signed for.
You are welcome to contact cloth-ears if the item is required sooner and we will do our very best to get your order to you within that time.
**If you are paying for your order using a bank cheque or e-cheque, your order will be dispatched once the payment clears. We will advise you on the estimated date and email again to confirm once the payment has cleared and the order has been dispatched.
**In the unlikely event that there will be a delay we will inform you via email or telephone, within 48 hours of placing your order. Please understand that regrettably no delivery service is infallible and there are sometimes delays, therefore estimated delivery dates are not guaranteed.
Will I be contacted when my order has been dispatched
If you provide an email address, cloth-ears will email you to confirm the order and again, once the order has been dispatched, we will also give you an estimated delivery time. Please check spam mail boxes for communications too, incase your email account has placed our confirmation in there!
Is my package insured?
If your order does not arrive or is delivered damaged, it is insured and will be replaced or a refund will be issued, dependent on the situtation. Your parcel is insured with Royal Mail or the relevent courier company that was used to dispatch. Therefore in the event of an order not arriving, refunds will only be issued in accordance with that companies procedures. eg. parcels sent with Royal Mail within the UK are considered "lost" after 15 working days.
Will my parcel require a signature when received?
Most of our deliveries require a signature, so please ensure that you provide a suitable address. Cloth-ears will inform when when have dispatched your item.
cloth-ears
Unit 181,
John Wilson Business Park,
Harvey Drive,
Whitstable,
Kent CT5 3RB
please note this address is not a retail unit.
if you wish to collect an order you can arrange this by appointment, thank you.
Telephone 10am-5pm (Monday-Friday)
0845 519 7701
sales(at)cloth-ears.co.uk
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